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Capability Based Training (CBT)

Interactive and engaging, participants work on real issues.

Our CBT workshops build real capability in people, resulting in a discernable impact on their confidence and contribution at work.

Our workshop and seminar program topics include:


We examine what actually constitutes appropriate and inappropriate workplace behaviour– focusing on organisation values, issues around bullying and harassment and the promotion of a positive workplace culture. Participants are assisted in building strategies and capabilities for managing and preventing unacceptable workplace behaviour.

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This workshop provides essential skills for leaders in holding these kinds of tricky and challenging conversations with their staff members. Whether the conversation requires general feedback, constructive criticism or more formal performance management strategies, participants will gain confidence in knowing how to prepare, construct and hold this conversation using key principles and strategies.

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Workplace conflict is common and interpersonal difficulties are often at the core. Personality disorders and more commonly, sub-clinical features of a personality disorder, can play a significant role in workplace conflict. Personality issues are enduring, unlikely to change and need skilful management.

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The Developing Psychologically Safe & Healthy Workplaces workshop provides a framework to help organisations not only comply with the Work Health & Safety obligations but also realise performance productivity, reputation, employee engagement, and retention benefits associated with a psychologically health workplaces.

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Wellbeing and resilience are strong predictors of workplace productivity and being able to bounce back quicker in response to difficult times and situations is key. Developing Resilience in Others provides practical skills for managers to create a working environment that enables people to embrace challenges and feel confident and proud of achievements.

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Effective interpersonal relations are critical in the workplace. When workplace relationships are strained, incivility can occur and risks such as bullying and harassment, grievances and psychological injury are increased.

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Pressure and stress are core ingredients in contemporary worklife, particularly for those in frontline roles dealing with customers in complex situations. Poorly handled pressure undermines productivity and quality and often leads to conflict. Maintaining emotional balance whilst applying strategies for conflict resolution and constructive interactions are crucial and highly valuable skills.

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The prospect of workplace change can create uncertainty and instability in an organisation. This workshop provides participants with an understanding of the psychology of workplace change, and the skills to adapt and support themselves through uncertainty. Utilising contemporary theories of stress, positive psychology and CommuniCorp’s practical resilience framework, the workshop empowers people to take greater personal responsibility for ensuring their resilience through change.

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The prospect of workplace change can create uncertainty and instability in an organisation, resulting in challenges for supervisors, managers and people leaders. At CommuniCorp we are often asked how to best manage the change process and keep key people resilient, productive and engaged during times of workplace uncertainty.

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Many employees in organisations who have a mental health issue also do not disclose their condition or seek help. Performance management may be necessary, and this requires the manager to have specific skills and knowledge to avoid exacerbating their condition. As a result managers may either avoid the performance management process altogether, or in attempting to performance manage, increase the risk of being accused of bullying and harassment.

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This module is essential for any organisation that truly values high-performance, sustainability, productivity and the emotional wellbeing of its staff. This is designed for those who work in, or manage others in, high pressure, ‘on demand’ environments where pressure is a constant.

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Increased stress, higher productivity demands, busier schedules and frequent changes in the workplace means personal resilience is not just a 'nice-to-have', it's vital. This workshop explores the practical elements of what resilience is as well as its links to individual and organisational wellbeing and productivity. The key factors of a resilient individual are examined, which includes personal mission, alignment with the workplace, physical wellness, social involvement, concentration and focus, emotion management (Emotional Intelligence) and problem solving approach. The workshop is highly evidence-based, and directly links to our individual diagnostic tool the Personal Resiliency Builder, which can be used to augment the workshop's learning.

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Civility in the workplace is the foundation for effective interpersonal interactions. On the other hand, the absence of civility (i.e. incivility) is a widely recognised psychosocial hazard and a precursor to issues such as grievance allegations, psychological injury claims and workplace bullying and harassment. Our 'Promoting Workplace Civility' workshops enable participants to identify and respond to workplace behaviours which often lead to conflict, and to revisit appropriate workplace mechanisms to address situations that arise.

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Rising psychological injury claims, complex workplace mental health issues, as well as new WHS and bullying legislation are placing increased pressure on organisations to make psychological health and safety at work a priority.

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Intentional awareness and appropriate attention are the underpinnings of safety behaviours. This modularised workshop aims to develop participants’ mindfulness at work as an important component in reducing accidents and injuries at work, and provides experiential training and workplace applications of mindfulness to help participants manage their attention and focus at work.

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Surprisingly, staying positive when things get tough is an acquired skills and not something we are born with. In this workshop, we apply the theory of positive psychology to help understand key habits of 'self-talk' that lead to both optimism and pessimism, and the relationship of these to resilience, well-being and productivity.

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The importance of feedback is almost universally understood in the workplace, yet many organisations and individuals still struggle with the basics of effective feedback and managing performance. These specialised workshops develop skills and confidence to proactively offer/seek feedback informally, formally, constructively and in a timely fashion to foster one’s own/another’s professional development and career.

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This practical workshop is for treating professionals and those with professional roles related to the rehabilitation and return to work of workers with psychological injuries.

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As the saying goes, ‘change is a constant’ and there are typical emotional and behavioural responses to change. Participants will understand these reactions to change, the stages of change and, more importantly, they will learn how to support themselves and others through significant change.

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This practical half day workshop builds confidence and skills and covers the early intervention essentials that all staff need to know when it comes to workplace mental health issues. This includes knowing how to identify early warning signs, how to approach someone, how to have a conversation with someone, and how (and where) to refer someone to access help in the face of workplace mental health concerns.

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Serious about the wellbeing of your people? Looking for a highly practical and applied training in workplace mental health? Need a range of options to suit all levels and roles in your workplace to reduce psychological risk and provide a complete workplace mental health solution? Our Workplace Mental Health Essentials suite is exactly this.

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The Work-Related Suicide workshop aims to equip managers, HR staff, WH&S staff and Work Contact officers with the knowledge, skills and confidence to recognise, intervene in and prevent work-related suicide.

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To find out more about our course detail and how CommuniCorp can help improve your teams performance, get in touch with us today!


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